Store Policy

Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you are unhappy for any reason, you may return BRAND NEW, UNUSED items for a full refund within 5 days of delivery minus shipping costs. In the unlikely event you receive a damaged item, we will gladly replace it.

For damaged item(s), please include your order # and email us for authorization at customerservice@eilaluxury.com

All products must be returned in original packaging in NEW CONDITION ONLY.  Any items that have been used or altered in any way will cause your refund to be denied. eg (hair extension bundles are unwrapped,, wigs have been worn, lashes taken out of their original packaging etc) 

Shipping

Orders are shipped Monday-Friday.  Please allow 1-2 days for processing before your order is shipped.

Orders placed before 3 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.

Shipping Costs & Methods*

Basic (3-5 Business Days)
FREE

Priority (1-3 Business Days)
$6.95

Express (1-3 Business Days)
$21.95

Once your order ships, you will receive an email with tracking information.

Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.

*All time in transit details are estimates
*Orders placed before 3:00pm EST will be processed same day except in periods of high volume, processed within 2 days
*Orders placed on the weekends will be processed the following Monday, excluding holidays